Refund & Cancellation Policy

1.Plans and billing periods

RuleFix offers a free plan and paid plans billed in advance monthly or yearly, as shown on our pricing page. Prices are in Indian Rupees and exclude GST, which is shown separately on your invoice. Payments are processed securely by Razorpay. Paid plans renew automatically at the end of each billing period until you cancel. This policy is offered by:

• Legal name: Vinkura Innovations Network Private Limited (“RuleFix”)
• Registered office: 197, Chaudhary Mohalla, Gulab Nagar, Bareilly, Uttar Pradesh 243003, India
• CIN: U63999UP2025PTC219516
• Website: rulefix.in

2.Cancelling

• Cancel any time from your workspace's billing settings, or by emailing support@rulefix.in from the workspace owner's email address.
• Cancellation takes effect at the end of the current billing period. You keep paid features until then, and you won't be charged again.
• When the period ends, the workspace moves to the free plan. Your data is not deleted because you cancel; you can delete it separately.
• We will email you before a yearly plan renews, so you have time to cancel.

3.Refunds

• Monthly plans: we don't refund partial months after a billing period has started, but you won't be charged again once you cancel.
• Yearly plans: if you cancel within 14 days of your first yearly payment (or of a yearly renewal), we refund it in full. After 14 days, the plan runs to the end of the year and isn't refunded.
• Always refunded in full: duplicate or mistaken charges, charges after you cancelled, and charges for a paid service we couldn't provide because of a fault on our side.
• Changes to our terms or prices: if you cancel because of a material change you don't accept, we refund prepaid fees for the unused period pro rata.
• Downgrades: moving to a cheaper plan takes effect at the next renewal; we don't refund the difference for the current period.

Nothing here limits any refund you are entitled to under the Consumer Protection Act, 2019 or other law.

4.How to request a refund

Email support@rulefix.in with your workspace name, the invoice or Razorpay payment ID, and the reason. We acknowledge requests within 2 working days and decide within 7 working days.

Approved refunds are issued to the original payment method within 7 working days of approval. Your bank or card issuer may take a further 5–10 working days to show the credit. GST is refunded or adjusted by credit note as the law requires.

5.Delivery of the service

RuleFix is an online software service; nothing is shipped physically. Paid features are available in your workspace as soon as your payment is confirmed, usually within minutes. If access isn't enabled within 24 hours of a successful payment, email support@rulefix.in and we will fix it or refund you in full.

6.Contact

Billing and refunds: support@rulefix.in. If you are unhappy with how we handled a request, see our Grievance Redressal page.